Fcc Telemarketing Regulations

How your Call Center Solution Helps you be Compliant With the Anti-slamming Policy of the Fcc of the US

Are you aware of what slamming is? It is a practice wherein the subscriber finds that his telephone service provider has been changed to another company even if he did not give his permission. To prevent yourself from being victimized through slamming, you can verify any carrier-related orders first in one of three ways specified by the Federal Communications Commission (FCC.)

The first method is when the consumer provides his authorized signature on the Letter of Agency documentation. This Letter of Agency functions as a consumer authorization form for all orders (whether the order is for cable, Internet access, or long distance services procured via direct sales or telemarketing or other means.) A second method for verifying carrier-related orders is through use of an electronic authorization form that is produced when the consumer initiates a call to a specified toll-free number. The last method is when an independent third party conducts verification himself.

The Oracle Contact Center Anywhere call center software program allows you to conduct verification via the Call Recording and Conferencing functions so that you remain in compliance with the anti-slamming policy of the FCC. You can get your Oracle Contact Center Anywhere call center solution from business solutions provider Promero.

If you are uncertain of which specific law is being violated by any carrier conducting slamming, then better take a look at the Telecommunications Act of 1996, specifically Section 258. In this law, the nature of the slamming violation is specified and the corresponding penalties that a negligent or criminally-liable carrier has to pay. This Section 258 also gives appropriate authority to the FCC in regulating slamming practices within the telecommunications industry.

How does a carrier benefit from doing slamming (or transferring a subscriber to another carrier without the knowledge of the client?) The carrier may have initiated the transfer of the subscriber of another carrier to its own network. This means that the subscriber will then be pressured by the violator to pay charges for services that the subscriber did not ask for nor authorized to be transferred to. A carrier which intends to transfer its customer base to the network of another carrier has to follow specific rules so that it will not be in violation of anti-slamming regulations imposed by the FCC. Basically, the FCC wants to protect consumers from unethical carriers

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About Promero,
Inc Founded in 2001, Promero www.Promero.com is
a Certified Partner in the Oracle Partner Network and is a
leading application service provider of Internet-based call
center, CRM and lead management software. Promero's
products include Oracle's Contact Center Anywhere
[a hosted virtual call center/predictive dialer software],
ProStar CRM, Smart8 Call Routing and ProStarLead M

Article Source: ArticlesBase.com